Down South Therapy

My daughter has received ongoing treatment from Down South Therapy for the past 2 years, they have ONLY just infomed me her Therapist no longer works there & they have no other therapist available. Very dissapointing as we have invested much time & money over the years. Now I am back to square one trying to find a new therapist.

Honestly a waste of money lack of help re physioRude as wellSo glad we found a new fantastic physio who actually helps my son

Moving my nephew to a new therapist.Not only did we call several times a day for 4 days straight and left messages to ring back aswell nobody has contacted us at all.Waste of time and taking ourselves elsewhere

My 10yo receives Occupation Therapy for emotional regulation amongst other things to support his ADHD in school and home environment. We definitely wouldn't be where we are without these sessions. My son loves his sessions with Grace and I am very happy with the services provided.This industry has gone through extreme growth, so reading through the negative reviews, some seem more like people not understanding the demand on these services and the difficulty in providing required services with staff shortages, covid, and trying to recruit and retain skilled workers.Ignore the negative reviews, give these guys a call.

Disappointing and unreliable. Complete lack of communication, after paying $170 for the first session expecting to see a therapist fortnightly has been a nightmare to book in and a lot of “we’ll get back to you”

A company to stay away from. regular staff changes , unreliable service They assisted/advised me with getting equipment that wasn't really appropriate for my situation and could not help with getting it right. Set my rehab back about 12 months. I now have to justify to the NDIS why I need more equipment.Some interesting points regarding DST response:After being told for several months that no O.T.s were available to look at the equipment issues, I informed DST that I was looking to move to different providers. DST then offered to have a senior physio look at the equipment as an O.T. was not available. I declined this and ceased O.T. services as another provider was available to assist with obtaining the correct equipment. DST accepted this and did not offer to assist.I continued with physio services with DST until I suffered an injury which was an indirect consequence of the equipment issues. As the injury required additional physio services, I ceased physio services with DST because it would be inappropriate for DST to profit from the additional services. DST accepted this and did not offer to assist. DST made no further comment until I provided feedback to NDIA commission about my experience.I am currently working with new providers to obtain the correct equipment and will probably receive it around 18 months after receiving the original equipment.

My boys have been with Jodi on and off since she started. I think they were 4 and 5? They are 15 and 16 now.She is a fab OT, and whilst she doesn't do our therapy herself now, if ever we need her, she is always there to help.DST was instrumental in helping my boys get better plans at AAT recently, and I would 100% recommend them.I have used them myself, as I have MS, and their physio helped me get a beach wheelchair, so I could go to the beach again. SO HAPPY!When you have therapy as long and as often as we do, there is always bumps. It is how they are dealt with that matters. That is how you know how good a company is. This one is great.Nikki

Poor communicationSlow and none caring

Prior to being with Down South Therapy I was with a company who weren’t reliable, overcharged hugely and talked down to me. I used to dread my therapy days because I disliked it so much. Since being with Down South that has changed. My Physio Jill and OT Naomi have made every effort to learn about my very complex medical history, are friendly and always listen. My situation is constantly changing and I have more than my fair share of medical emergencies. They always deal with these professionally and adapt my therapy to suit my needs. My support workers often comment how much better my medical team is compared to other clients they work with, and I’d highly recommend Down South to anyone.