Southern River Medical Centre

Went in for a skin check. I turned up 15 minutes early as I haven’t been their before and my appointment was 30 minutes late. No receptionist at the front desk.I get into my appointment and they ask be what is my reason for coming when I booked a full body skin check. He proceeded to tell me he didn’t have the machine to determine if my spots needs to be removed. But still told be they recommended it be biopsied. He said in his words “ I will get my other colleague to do it as i don’t like to do do medical removals in the afternoon”. After sitting in silence for 15 minutes as he typed on his computer he recommended me go to another GP because he didn’t want to do it. I was told to tell them “your doctor is concerned and you want it removed”. Given no referral.I came in for a skin cancer check and they didn’t even have the equipment when that’s what they advertise they do. I was basically told to go to another ago because they didn’t want to deal with me.

I have called 3 times since 3pm and was hung up on all 3 times. I'm not very impressed at all by the service of the man who barely took my calls. I was calling to ask to speak to the referring Doctor/Nurse regarding the urgency of a referral. I've never spoken to someone so rude and inconsiderate. You shouldn't be working in medical if you can't even help. The fact that you had the audacity to hang up on me more than not only once but twice actually baffles me. I feel sorry for the patients of this clinic let alone the colleagues who would have to deal with you. Shame on you.

Needed the Doctor to fix a medicalcert they gave me. I didn't have my name on it just my child's. My Work wouldnt except it.Just wanted them to amend it and say I was caring for the child with my name on it.I rang three times gave my email to them and nothing.Don't waste your time here!Reception is terrible.

If you are looking for a great local GP in Southern River area, Dr Quam in now located at Southern River Medical Centre. He has been my family GP for year's. My youngest son hated going to the Drs, however Dr Quam is great with kid's and is the only Dr my son has been happy to see when he is unwell. I highly recommend Dr Quam and the friendly staff at the new Southern River Medical Clinic.

I booked in a GP review to have my blood test results. The centre kept cancelling my appointment at least 3 times to a point where i had to ask for a phone appointment instead. Very irresponsible. Never coming back here again. Disappointed.

I have been attending this practice for the past 10 years. The doctors are very friendly and the services are excellent. They always remind me of my health check up and they promptly attend to my health needs. The waiting room is very spacious and they just moved to a great facility. Top notch medical center!

Appointment was at 10.10. Waited 55 minutes. Met Dr.Philip Ibukunoluwa, no greeting or any acknowledgement. Sat in front of the PC and kept reading. Suddenly took a stethoscope and didn't even notify. Straight away he placed on my back ,2 seconds he finished checking. I didn't even get a chance to breathe in and out. It was done. Didn't check my pressure nor asked further questions about my condition. Gave prescription and said follow me. At the counter he asked me to tap 41 AUD and I asked why and questioned if the are not bulk billing and he immediately replied me that no one does bulk billing now. He was so rude to me and said he is so busy and have no time for me. I had to show the medical centres website that they have advertised bulk billing and requesting patients to pay without notifications are wrong . He then said to me that 'can you do me a favour?' and when I said yes, he said please don't come to this medical centre anymore. I'm truly disappointed with the service and the customer service. Wouldn't recommend anyone going to this place.

Visited the doctor with my adult son on Saturday 13th March 2022, requiring a medical certificate for 1 day taken as sick leave following Covid 19 vaccine taken. Waited 45 minutes to be seen beyond appointment time.Doctor was rude, unprofessional and dismissive with the request...an abrupt I cannot help you

I came to the surgery, I was asked to fill out the paperwork while in the car which took 30 mins. I could have been emailed the forms to avoid waiting delay. Then I was called by Doctor Jacob. The most awful and dismissive doctor I have ever come across. I advised him that I and my kids had fever for 3 days and we have using neurophen which is dangerous for extended use. His response was sorry I can't give you an antibiotic script". I will never be coming back to this surgery again. The most awful patient management skills."

I am very much disappointed with the doctor and the admin staff. I personally would not recommend this clinic.